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Optimum

Optimum Shed Light on Neighbours and Local Businesses Doing Good

18%

Average open rate of the branded email

100+

Submissions from Nextdoor members

Objective

During the past months of the pandemic, when the importance of community has proven more important than ever, Optimum launched a #HeyNeighbor campaign to bring awareness of the incredible stories of people and businesses who are making a positive impact in their neighbourhoods. The goal was to create a stronger connection with their customers by taking a hyper-local approach and sharing stories amongst neighbours.

Results

Optimum's #HeyNeighbor campaign saw success at reaching their target markets on Nextdoor and driving awareness of the campaign. The email campaign had an 18%+ open rate, way above industry standard of 12-15% for a promotional email (according to Litmus and ReturnPath). The average CTR of members who opened and clicked to the submission page from the email was 1.5%, driving over 100 local business story submissions. To learn more and read inspiring stories from this campaign visit: www.optimum.com/heyneighbor.

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