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Managing Your Nextdoor Business Page: Answers to Your Most Asked Questions

April 27, 2021
Written by Nextdoor Editorial Team
April 27, 2021 | Written by Nextdoor Editorial Team

Neighbors turn to Nextdoor not only to connect with people in their community but also to find and discover local businesses like yours. In fact, 25% of conversations among neighbors revolve around sharing recommendations for local businesses. By claiming your free Nextdoor Business Page, you make it easier for neighbors to find your business online. 

Whether you recently claimed your page or have had it but aren’t utilizing it, we want to make sure your business thrives with Nextdoor. Read on for answers to some of the most common questions about managing your Business Page.

How do I switch between my personal and business profile?

If you claim your Business Page using the same email address you used to create your personal Nextdoor account, you will be able to switch between the two profiles. The email address associated with both accounts must be the same in order to switch between the two. If you used different email addresses, you will need to sign out of each account and log in separately to access the other.  

To switch between accounts, click on your profile icon (your profile photo) or click More on your mobile device. To switch accounts, you can either click on the second profile icon that shows up next to your business name (if you’re on your business profile) or your name (if you’re on your personal profile). You can also click on the green icon next to the profile icon. When you click on the green icon, a window will pop up listing all of your connected accounts. From there, select which profile you want to access.

NOTE:  Each profile has its own settings. Be sure you are on the correct profile before clicking Settings.

How do I verify my business? 

If you claimed an existing Business Page with a phone number on file, you can choose to verify your business by receiving a phone call or text message. If you skipped this step,  you can still verify your business through your account settings. If you created a new page or did not see the option to verify by phone, you must submit verification documents which can be done from your account settings.

NOTE: Your business will remain unverified until you submit proper documentation that proves you own or manage your business. Acceptable verification materials include:

  • Government-Issued business license and permits from local, state or federal government
  • Business Tax or VAT registration certificate
  • EIN confirmation letter from the IRS (U.S. only)
  • Official tax notices from the IRS (U.S. only)
  • Business bank account statements, with account number redacted
  • Business credit report from one of the reporting agencies
  • Fictitious Business Name Statement (U.S. only). Please provide this in addition to one of the above documents, if you do business under a different name.

To submit verification materials, switch to your business profile and head to your account settings by clicking on your profile icon on the top right of your screen. Click on “Settings.” At the top of your screen, you’ll see a button that says “Submit verification materials.” Click on the button and follow the instructions from there.

In order to take full advantage of your Business Page, you must first verify your business. If your business is not verified, you will not be able to post content into the newsfeed (your two free monthly Business Posts) or add gift card, takeout, and delivery links. 

Who can see my Business Page?

You can manage the privacy settings of your Business Page through your account settings. Click on your profile icon on the top right and select “Settings.” At the top navigation, click on “Privacy.” From here, you will be able to select the visibility of your Business Page. 

  • Nearby Neighbors means your Business Page will only be seen by neighbors who live near your business and on Nextdoor. 

  • Nextdoor Members means anyone on Nextdoor will be able to view your Business Page. They don’t necessarily have to live near your business.

  • Public means anyone on Nextdoor can see your Business Page as well as anyone who finds your business through a web search. Keep in mind, this option makes your page visible to people who may not have a Nextdoor profile.

Your Nextdoor Business Page is a digital tool to showcase your products and services while making it easier for nearby customers to discover your business. Once your Business Page is set up, follow these steps to elevate your brand story

Claim your free Business Page to get started on Nextdoor. For resources on how to use Nextdoor to stay connected with your local customers, pertinent news affecting business, and more, follow us at @nextdoorbusiness on Facebook

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