Mar 15, 2023 | 2 min read

Price Matters for Neighbors Planning to Switch Internet Providers

Home internet services have always been top of mind among neighbors. Our latest survey takes a deeper look at the motives and factors that influence neighbors' decisions to switch home or mobile internet service providers.

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According to our survey of US neighbors:

Neighbors prefer Xfinity for home internet service

  • 3 out 10 Neighbors preferred Xfinity (30%), followed by Spectrum (22%), and AT&T (9%) as their primary home internet service provider

When Nextdoor users consider switching a  home internet plan, price  matters

  • 23% of Neighbors stated that they are likely to upgrade to a new home internet service in the next 6 months
    • When asked what factors most influenced their decision to switch home internet providers, 8 out of 10 Neighbors cited cost, while 6 out of 10 cited network speed, and 5 out of 10 cited availability in their Neighborhood

Neighbors prioritize high speed internet when choosing 5G home internet service

  • 48% of Neighbors cited high speed internet as the top reason for choosing a particular 5G home internet service

Neighbors prefer bundling home internet services together

  • Bundling home internet services is popular among Neighbors, with 20% reporting that they bundle home internet and TV, and 16% reporting that they bundle home internet, TV, and home phone

Neighbors look to recommendations from other neighbors 

  • Majority of the Neighbors reported seeing internet service provider recommendations on Nextdoor(70%), and 19% reported using Nextdoor to find internet service provider recommendations

Price is top of mind for Neighbors when switching to a new mobile plan 

  • 54% of neighbors say their current plan is too expensive
  • 25% of neighbors mentioned unreliable service with their current provider 
  • 18% of neighbors say savings are offered on their home internet plan 

There’s no shortage to the number of ways you can help Nextdoor neighbors who are planning to upgrade their home internet service or find a new provider. Reach neighbors locally with services and support from your brand.

  • Sponsor the Neighborhood Spot for New Movers by reaching recent movers and providing them with relevant and useful information on how to get new services installed quickly and at great prices.
  • Use Nextdoor’s dynamic local solutions to insert the nearest store location, storefront image, and phone number all tailored to the neighbor’s zip code.
  • Add a Foursquare foot traffic study to better measure the online to offline impact of the campaign.


Learn more about how Nextdoor helps businesses convert neighbors into customers here:


Source: Nextdoor Alida Survey Data, US, 03/04/2023 - 03/08/2023

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Author image Nextdoor Enterprise Team The Nextdoor Enterprise Team is dedicated to telling success stories of Enterprise brands and agencies, providing product education, and sharing the latest marketing insights to help you authentically join neighborhood conversations and make trusted connections with your audience.