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Nextdoor delivered exceptional brand impact for a healthcare center

+9.7 pt

lift in Brand Awareness (vs Healthcare benchmark of 2.0 pts)

+9 pt

lift in Brand Favorability (vs. Healthcare benchmark of 0.2 pts)

+5.1 pt

lift in Brand Recommendation (vs. Healthcare benchmark of 0.7 pts)

+5 pt

lift in Brand Consideration (vs. Healthcare benchmark of 0.5 pts)

Objective:

A healthcare center sought to deepen community-level brand engagement, drive greater awareness and consideration for healthcare services, and reinforce their standing as a top healthcare provider. Nextdoor was identified as an ideal partner due to its ability to foster authentic conversations among real neighbors—making it uniquely well-suited for healthcare brands aiming to build trust, extend recommendations, and support local community well-being.

Nextdoor’s hyperlocal audience segments enable providers to reach consumers at pivotal moments—such as after life stage events or health triggers—when healthcare decisions and recommendations carry heightened relevance. With robust demographic insights, personalized targeting, and engagement tools, the platform allows health systems to share expertise, build favorability, and cultivate actionable intent among the very audiences most likely to need care, support, and guidance.

Solution

The healthcare center executed a comprehensive upper-funnel campaign on Nextdoor, integrating brand lift studies, custom creative tailored to neighborhood audiences, and deep demographic targeting, including: adults 45+, parents, caretakers, homeowners, and higher HHI audiences.

Strategic emphasis was placed on engaging community segments with tailored static creative formats, while Lucid was leveraged to measure brand awareness, consideration, favorability, recommendation, and ad recall. Continuous optimization and demographic segmentation enabled the campaign to refine its reach and maximize resonance among key audience clusters.

Results

The campaign on Nextdoor outperformed across all major brand health metrics, substantially exceeding healthcare industry benchmarks. Notably, significant brand lift was achieved in four out of five key indicators, including an impressive +9.7-point lift in brand awareness, +9.0-point lift in brand favorability, +5.1 in brand recommendation, and +5.0 in brand consideration.

Maryland-Department-of-Health

The campaign significantly outperformed healthcare benchmarks, proving the strength of Nextdoor’s community-first model. It drove strong brand lift across ages, incomes, and genders, with static creative especially effective. The client exceeded competitors even in high-awareness markets, showing Nextdoor’s unique ability to build trusted healthcare connections and measurable impact at scale.